If you’re considering cancelling your AIS fibre internet service, there are a few important steps you need to take to ensure a smooth and hassle-free process. Whether you’re moving to a new location, switching to a different provider, or simply no longer in need of the service, cancelling AIS fibre requires careful attention to detail. Follow these steps to cancel your AIS fibre account with ease:
1. Review Your Contract: Before initiating the cancellation process, review your contract with AIS fibre to understand any terms and conditions related to cancellation. Take note of any early termination fees or notice periods required for cancelling the service.
2. Contact Customer Service: Reach out to AIS fibre’s customer service department either by phone or through their online portal. Be prepared to provide your account information, including your customer ID, address, and contact details. Inform the representative of your intention to cancel the service and inquire about the necessary steps to do so.
3. Provide Notice: If your contract specifies a notice period for cancellation, make sure to provide the required notice to AIS fibre. This may be in the form of a written letter or an official notification through their online platform.
4. Schedule Equipment Return: If you have any AIS fibre-provided equipment, such as a router or set-top box, you will likely be required to return these items upon cancellation. Coordinate with AIS fibre to schedule the return of the equipment and obtain any necessary instructions or shipping labels.
5. Pay Outstanding Balances: Ensure that all outstanding balances on your AIS fibre account are settled before the cancellation is finalized. This includes any remaining monthly service fees, equipment charges, or early termination fees as per the contract terms.
6. Confirm Cancellation: Once you have completed all necessary steps and obligations, confirm the cancellation of your AIS fibre service with the customer service representative. Request a confirmation email or document to serve as proof of the cancellation for your records.
7. Follow Up: After the cancellation is processed, follow up with AIS fibre to confirm that your account has been closed and that there are no further actions required on your part. Verify that all equipment has been returned and any outstanding balances have been cleared.
Remember to keep records of all communication and documentation related to the cancellation process, including confirmation emails, return shipping receipts, and payment receipts. This will serve as valuable evidence in case of any disputes or issues that may arise after the cancellation.
By following these steps and maintaining clear communication with AIS fibre throughout the cancellation process, you can ensure a smooth and successful cancellation of your AIS fibre service. Always refer to your contract and the company’s specific guidelines to make sure you are fulfilling all requirements for cancellation.
